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Carlyn T

1 reviews | Active since Nov 2020

17 Nov 2020, 11:28

BAD EXPERIENCE

What a disgusting service I got from Lucia Mpofu who is a compliance officer from clientele when I laid a complaint about a sales consultant that contacted me to sell Clientele wealth plan few weeks back of which I NEVER AGREED TO IT. Sales consultant confirmed a debit order that's I didn't even agree to it, The audacity that this company had after letting Lucia know that's I never agreed to this, they still debited the second premium to show that complaints is not so important to them and don't really don't care about people besides milking money from their bank accounts

Am advising each and everyone that wants to take out any policy with this **** company not do it otherwise you will regret it. You will crying like how am crying now.

CLIENTELE LIFE I WANT MY MONEY AND AM NOT GOING TO LET THIS GO UNTIL MY COMPLAINT IS HEARED!!!

0
Replies (4)
Clientele Life
Clientele Life's reply17 Nov 2020, 11:54
Official
Dear Carlyn T,

We confirm receipt of the concerns. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life   
CT
Carlyn T's update17 Nov 2020, 12:31
Reviewer Update
Arg whatever, you guys have been saying that for the past few weeks and haven't gotten my money as yet like i have requested.
CT
Carlyn T's update17 Nov 2020, 14:43
Reviewer Update
BEAUTY PHILLIPS just called trying to make herself a hero of clientele life telling me that if I fill in my personal details am agreeing to a debit order, can you imagine? Wow this is first in my ears. WOW my people are still going to be ****** by this company. I so wish the ombudsman can hear our cries for this company and close this business down otherwise we will still be ****med and be ****** by just being told that we will make money by joining IFA to make extra income..
Clientele Life
Clientele Life's reply14 Jan 2021, 17:16
Official
Dear Carlyn T 

We confirm that we have investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. 

It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. 

Should you require further assistance please feel free to contact us again.                                       
Yours sincerely,

 Market Conduct