GM
Given M
1 reviews | Active since Nov 2019
26 Nov 2019, 23:24
Bad customer service
I never joined clientel funeral cover I have asked about it da lady from dofaya Meadowlands s didn't explained anything she just took my details make me signed I was confused she told me someone will call me and explain about da cover. Now I'm surprised my money is being debited without my authority. I have called them to cancel it but still now it's not. Please clientel cancel this funeral policy I don't want it. GIVEN MATHEBULA ID***
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Replies (2)
Clientele Life's replyOfficial
27 Nov 2019, 08:41Dear Given M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply27 Nov 2019, 08:41
Official
Dear Given M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
27 Nov 2019, 09:16Dear Given M Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint. Please note that we were unable to access a policy with the information provided, the ID number was grayed out to protect your personal information, that means we are unable to view it. Kindly respond to the email sent to you today with your contact number, policy number or ID number in order for us to be able to search for the policy on the system. We trust that this is all you require at this time. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply27 Nov 2019, 09:16
Official
Dear Given M Thank you for your recent contact with Clientele. We refer to the above and acknowledge receipt of your complaint. Please note that we were unable to access a policy with the information provided, the ID number was grayed out to protect your personal information, that means we are unable to view it. Kindly respond to the email sent to you today with your contact number, policy number or ID number in order for us to be able to search for the policy on the system. We trust that this is all you require at this time. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist