Bad customer service
i am very disappointed in the service i got from Bheki. in the hospital plan division. i Enquire about the hospital plan he doesnt seem keen to explain details to me, when i ask questions he sounds irritated, all he wanted to do was make me sign up thats all. i asked him critical questions about the cover HE HUNG UP ON ME!! Such advisors you hire. Customer service is Zero. I will not be signing up for this. no thanks.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear ntombi-zanele-mazet-nkomo
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success.
Please provide us with an alternative number or alternatively kindly, call the number which was sent to the mobile number we have on record.
We trust you find the above in order.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance
Dear ntombi-zanele-mazet-nkomo
Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success.
Please provide us with an alternative number or alternatively kindly, call the number which was sent to the mobile number we have on record.
We trust you find the above in order.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance