1 reviews | Active since Jan 2017
Bad Customer Service
<p>I want my policy to be reinstated as it was cancelled without my knowledge. I phoned today to update my banking details and i was told my ploicy elapsed. No one phoned me when payment was not reflecting , i have financiall constrains where my account was frozen by the bank. Now im back in control of my account and i wanted to make payments.</p> <p> </p> <p>This is not fair as it looks like clientelle doesnt care how long I have been paying on my policy , they are tooo qucik to elapse my policy without finding out why i was not making payments. </p> <p> </p> <p>Can someone reinstate my policy as i am not repared to restart the policy. </p> <p>my policy number: ********** 71</p> <p> </p> <p>I ahbe been making payment succeffully and now just because i had issue financially you elapse my police. This is not fair.,</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You raised concerns regarding the bad service you received.
We confirm that we attempted to contact you on 27 January 2017 and 16 February 2017 in order to discuss and rectify the debit order issue on your bank account. This was, however, unsuccessful as your contact numbers that we had on the system were no longer in use. Upon contacting you on 22 March 2017, you confirmed that you were unable to update us regarding your bank account issues.
We further explained that the policy lapsed due to 3 consecutive unpaid premiums. Arrangements to ensure that your policy remained active could have been provided should we have been informed within the reasonable time.
Furthermore, we confirmed that you have an opportunity to reinstate your policy and that the relevant department will contact you shortly to assist you.
Thank you for providing us with the opportunity to resolve your query. We trust you find the above in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You raised concerns regarding the bad service you received.
We confirm that we attempted to contact you on 27 January 2017 and 16 February 2017 in order to discuss and rectify the debit order issue on your bank account. This was, however, unsuccessful as your contact numbers that we had on the system were no longer in use. Upon contacting you on 22 March 2017, you confirmed that you were unable to update us regarding your bank account issues.
We further explained that the policy lapsed due to 3 consecutive unpaid premiums. Arrangements to ensure that your policy remained active could have been provided should we have been informed within the reasonable time.
Furthermore, we confirmed that you have an opportunity to reinstate your policy and that the relevant department will contact you shortly to assist you.
Thank you for providing us with the opportunity to resolve your query. We trust you find the above in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Good day
Yes you did call me however none of are listening to me. you are busy telling me about processes instead resolving my quesry. You have been contacting me on a number has not been active for the past 4 years. I questioned you why you are not updating clients details atleast every after 6 months to ensure that you have up to date client details, you told me that you dont do such services. you elapse my policy because there was no payment . I told you why there was no poayment. None of you want to listen to that but you were tooo auick to elapse my policy . You have been calling me on a wrong number which has not been working for the pasy 4YEARS. you want to reistate my policy and make me wait another 12 Months for me and my family to be covers. you are throwing away 4 years of my paid premiums down the drain because you dont care about your customers, all of care about is take take take take our money without service. I need someone whpo will take a decision and provide solution to my query. I want my policy to be reinstated, i will pay all the missing instalment to get it up to date however Iam not willing to wait for 12 month in order for you to cover me should I die or my family mamaber dies. I have been a loyal 4 years client an all you can do is tell me about processes .
Can someone listen to all my calls , I spoke to Ellen, Judith and some guy from Reistate department . can the owner of Clientelle listen to my calls and maybe the owner will understand what it means to retain clients and will offer solution to my query . if i didnt care about my policy i would have simply left it as it is and open a new one with other insurance companies . my account my frozen by the bank due to a lampsum which was paid out into my account from my sonm's late dad pension funds and road accident funds. i tried to ewxplain to all the consulta and None is listening.
Can people who can amake decision please attend to my query.
Thank you
Veronica
Good day
Yes you did call me however none of are listening to me. you are busy telling me about processes instead resolving my quesry. You have been contacting me on a number has not been active for the past 4 years. I questioned you why you are not updating clients details atleast every after 6 months to ensure that you have up to date client details, you told me that you dont do such services. you elapse my policy because there was no payment . I told you why there was no poayment. None of you want to listen to that but you were tooo auick to elapse my policy . You have been calling me on a wrong number which has not been working for the pasy 4YEARS. you want to reistate my policy and make me wait another 12 Months for me and my family to be covers. you are throwing away 4 years of my paid premiums down the drain because you dont care about your customers, all of care about is take take take take our money without service. I need someone whpo will take a decision and provide solution to my query. I want my policy to be reinstated, i will pay all the missing instalment to get it up to date however Iam not willing to wait for 12 month in order for you to cover me should I die or my family mamaber dies. I have been a loyal 4 years client an all you can do is tell me about processes .
Can someone listen to all my calls , I spoke to Ellen, Judith and some guy from Reistate department . can the owner of Clientelle listen to my calls and maybe the owner will understand what it means to retain clients and will offer solution to my query . if i didnt care about my policy i would have simply left it as it is and open a new one with other insurance companies . my account my frozen by the bank due to a lampsum which was paid out into my account from my sonm's late dad pension funds and road accident funds. i tried to ewxplain to all the consulta and None is listening.
Can people who can amake decision please attend to my query.
Thank you
Veronica