LM
Lona M
1 reviews | Active since Dec 2017
04 Jun 2024, 10:53
Bad customer experience
I am sick and tired of this company and their incompetence.
I cancelled a policy and I got a confirmation that it’s cancelled and there won’t be any further payments taken from me yet my money was taken.
I’ve sent an email last week to this point I’ve not been contacted. I’m highly ****ed off and would never recommend anyone for any of Clientele’s products. The service is diabolical and appalling.
Someone better call me and issue back my refund: ***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Jun 2024, 14:54Dear Lona M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Jun 2024, 14:54
Official
Dear Lona M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Jun 2024, 13:12Dear Lona M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, you have the right to cancel the Clientèle Perks Programme by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded provided no rewards benefits were used.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the programme we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
As discussed during our telephone conversation, you have the right to cancel the Clientèle Perks Programme by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded provided no rewards benefits were used.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the programme we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Jun 2024, 13:12
Official
Dear Lona M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, you have the right to cancel the Clientèle Perks Programme by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded provided no rewards benefits were used.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the programme we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
As discussed during our telephone conversation, you have the right to cancel the Clientèle Perks Programme by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded provided no rewards benefits were used.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the programme we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life