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Didimalang M

1 reviews | Active since Oct 2019

06 Apr 2023, 07:33

Bad company

I'm so angry and disappointed about clientele I have heard similar stories, even my own mom had an issue with them about the same issue of debit date they debit anytime there is money in my account they don't follow debit order date and I never missed a payment before so I don't know what is the problem here I'm canceling the insurance with such a bad company

0
Replies (4)
Clientele Life
Clientele Life's reply06 Apr 2023, 11:35
Official
Dear  Didimalang M 

We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
         Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
        
Yours sincerely,  Shanitha Hanuman 
Service Support Supervisor 
Clientele Life   
DM
Didimalang M's update06 Apr 2023, 11:53
Reviewer Update
I'm canceling my insurance with you people I want my money back
Clientele Life
Clientele Life's reply06 Apr 2023, 12:47
Official
Dear  Didimalang M,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.  We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria Mokhuabane Service Support Specialist Clientele Life 
Clientele Life
Clientele Life's reply06 Apr 2023, 15:40
Official
Dear  Didimalang M,   We confirm that we have made contact with you to provide feedback regarding the concerns raised.  At the outset we would like to apologise for any inconveniece that you may have experienced.  As per our telephonic discussion, we have explained our billings system and confirmed that we are awaiting your email with the required documents in order to assist you further.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane
Service Support Specialist
Clientele Life