KM
Khuthadzo M
1 reviews | Active since Nov 2023
13 Jun 2024, 19:16
Bad communication/ service.
What does a person have to do to get you guys to respond to a email, you send a mail stating that it will be responded to in 2 days I have been sending mails for 2 months now. Pull up your socks.
Helpful (0)
Replies (16)0
Replies (16)
Clientele Life's replyOfficial
14 Jun 2024, 12:22Dear Khuthadzo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply14 Jun 2024, 12:22
Official
Dear Khuthadzo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Khuthadzo M's updateReviewer Update
14 Jun 2024, 12:27I have received an sms with numbers to contact your agents and one says the number does not exist -
The client services advices me to self service on the app (my email does state that I cannot make the necessary changes via app)
The other number (130) is just ringing with no response.
The client services advices me to self service on the app (my email does state that I cannot make the necessary changes via app)
The other number (130) is just ringing with no response.
KM
Khuthadzo M's update14 Jun 2024, 12:27
Reviewer Update
I have received an sms with numbers to contact your agents and one says the number does not exist -
The client services advices me to self service on the app (my email does state that I cannot make the necessary changes via app)
The other number (130) is just ringing with no response.
The client services advices me to self service on the app (my email does state that I cannot make the necessary changes via app)
The other number (130) is just ringing with no response.
KM
Khuthadzo M's updateReviewer Update
14 Jun 2024, 13:12I spoke to agent Nonhlanhla Ngwenya, very sweet, soft spoken and apologetic, she helped me with my queries, back dated my mails to ensure that she is assisting everything I had asked for, sent email confirmation and sms's while we were on the phone, immediately made all the necessary changes as I checked my profile via App (while on the call) and the necessary changes were already reflecting, she also gave brief advice to clarify all my questions, Thank you Nonhlanhla you are awesome. 🔥
KM
Khuthadzo M's update14 Jun 2024, 13:12
Reviewer Update
I spoke to agent Nonhlanhla Ngwenya, very sweet, soft spoken and apologetic, she helped me with my queries, back dated my mails to ensure that she is assisting everything I had asked for, sent email confirmation and sms's while we were on the phone, immediately made all the necessary changes as I checked my profile via App (while on the call) and the necessary changes were already reflecting, she also gave brief advice to clarify all my questions, Thank you Nonhlanhla you are awesome. 🔥
Clientele Life's replyOfficial
14 Jun 2024, 13:35Dear Khuthadzo M,
At the outset, we would like to apologize for the inconvenience and the delay you have experienced.
As per our telephonic discussion, we have updated the beneficiaries on your Ultimate Dignity Plan, confirmed members covered on the policy and the premium.
We have submitted your withdrawal and cancellation request of your Clientele Wealth Plan. Kindly note that the encashment will be processed once all the encashment documents have been received and validated. The funds will be paid in to your bank account and then your policy will be cancelled.
It is unfortunate that you have decided to terminate our services for your investment, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply14 Jun 2024, 13:35
Official
Dear Khuthadzo M,
At the outset, we would like to apologize for the inconvenience and the delay you have experienced.
As per our telephonic discussion, we have updated the beneficiaries on your Ultimate Dignity Plan, confirmed members covered on the policy and the premium.
We have submitted your withdrawal and cancellation request of your Clientele Wealth Plan. Kindly note that the encashment will be processed once all the encashment documents have been received and validated. The funds will be paid in to your bank account and then your policy will be cancelled.
It is unfortunate that you have decided to terminate our services for your investment, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Jun 2024, 10:36Dear Khuthadzo M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply19 Jun 2024, 10:36
Official
Dear Khuthadzo M,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Khuthadzo M's updateReviewer Update
28 Jun 2024, 10:23So I constantly have to put you guys on blast on Hello peter for you to respond to my enquires? Please change your company turnaround time from 48 hours to I really do not know what but you guys do not respond to clients, please do not even bother calling me again and just process my enquiry ASAP. If this was me claiming from my funeral policy was it going to take this long to bury someone? I decided to give you guys another chance to fix your errors and look where I am yet again. I sent emails, phone calls and sent a private massage via hello Peter now I have to send a public massage to expose your lack of communication? If you have too many enquires then hire more people or stop taking clients knowing very well that you cannot adhere to our needs, we paying for services that you are not adhering to? This is absolutely inconsiderate
KM
Khuthadzo M's update28 Jun 2024, 10:23
Reviewer Update
So I constantly have to put you guys on blast on Hello peter for you to respond to my enquires? Please change your company turnaround time from 48 hours to I really do not know what but you guys do not respond to clients, please do not even bother calling me again and just process my enquiry ASAP. If this was me claiming from my funeral policy was it going to take this long to bury someone? I decided to give you guys another chance to fix your errors and look where I am yet again. I sent emails, phone calls and sent a private massage via hello Peter now I have to send a public massage to expose your lack of communication? If you have too many enquires then hire more people or stop taking clients knowing very well that you cannot adhere to our needs, we paying for services that you are not adhering to? This is absolutely inconsiderate
Clientele Life's replyOfficial
01 Jul 2024, 14:25Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Kindly note that your encashment request will be processed once all the required encashment documents have been received and validated. We are still awaiting for your Certified Identity Document, Signed Encashment Form and the Bank statement for Alternate Account .
The funds will be paid in to your bank account and then your policy will be cancelled once all the required documents have been received.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply01 Jul 2024, 14:25
Official
Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Kindly note that your encashment request will be processed once all the required encashment documents have been received and validated. We are still awaiting for your Certified Identity Document, Signed Encashment Form and the Bank statement for Alternate Account .
The funds will be paid in to your bank account and then your policy will be cancelled once all the required documents have been received.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
KM
Khuthadzo M's updateReviewer Update
01 Jul 2024, 14:58Hello
I have been trying to get ahold of you guys since the 24th of June when I initially sent the email.. your email turn around time is 48hrs while your enchashment time is 8 days (these are your policies not mine), I am unfortunately not in a good area to take phone calls at the moment hence my consistency in trying to find out if my documents were received, I see an additional mail was sent to me today since the 24th of June, stating that I did not send attachments of which I did , may you please proceed with closing my account this was not my initial request on the enchashment I sent but at this point I cannot keep doing this, I do not have the ability physically to be going up and down getting things certified for you to process, so please close all my accounts with you and send the quoted amount straight to my banking details provided, in the interim please close my funeral policy aswell, I will look for these services else where.
You can provide me an email address that actually works and one that you will get in time so that I can type this request out and we can part ways amicably, Again I will not physically be able to get my documents certified again as I am under health watch.
I would like all my accounts with you to be closed
Thank you.
I have been trying to get ahold of you guys since the 24th of June when I initially sent the email.. your email turn around time is 48hrs while your enchashment time is 8 days (these are your policies not mine), I am unfortunately not in a good area to take phone calls at the moment hence my consistency in trying to find out if my documents were received, I see an additional mail was sent to me today since the 24th of June, stating that I did not send attachments of which I did , may you please proceed with closing my account this was not my initial request on the enchashment I sent but at this point I cannot keep doing this, I do not have the ability physically to be going up and down getting things certified for you to process, so please close all my accounts with you and send the quoted amount straight to my banking details provided, in the interim please close my funeral policy aswell, I will look for these services else where.
You can provide me an email address that actually works and one that you will get in time so that I can type this request out and we can part ways amicably, Again I will not physically be able to get my documents certified again as I am under health watch.
I would like all my accounts with you to be closed
Thank you.
KM
Khuthadzo M's update01 Jul 2024, 14:58
Reviewer Update
Hello
I have been trying to get ahold of you guys since the 24th of June when I initially sent the email.. your email turn around time is 48hrs while your enchashment time is 8 days (these are your policies not mine), I am unfortunately not in a good area to take phone calls at the moment hence my consistency in trying to find out if my documents were received, I see an additional mail was sent to me today since the 24th of June, stating that I did not send attachments of which I did , may you please proceed with closing my account this was not my initial request on the enchashment I sent but at this point I cannot keep doing this, I do not have the ability physically to be going up and down getting things certified for you to process, so please close all my accounts with you and send the quoted amount straight to my banking details provided, in the interim please close my funeral policy aswell, I will look for these services else where.
You can provide me an email address that actually works and one that you will get in time so that I can type this request out and we can part ways amicably, Again I will not physically be able to get my documents certified again as I am under health watch.
I would like all my accounts with you to be closed
Thank you.
I have been trying to get ahold of you guys since the 24th of June when I initially sent the email.. your email turn around time is 48hrs while your enchashment time is 8 days (these are your policies not mine), I am unfortunately not in a good area to take phone calls at the moment hence my consistency in trying to find out if my documents were received, I see an additional mail was sent to me today since the 24th of June, stating that I did not send attachments of which I did , may you please proceed with closing my account this was not my initial request on the enchashment I sent but at this point I cannot keep doing this, I do not have the ability physically to be going up and down getting things certified for you to process, so please close all my accounts with you and send the quoted amount straight to my banking details provided, in the interim please close my funeral policy aswell, I will look for these services else where.
You can provide me an email address that actually works and one that you will get in time so that I can type this request out and we can part ways amicably, Again I will not physically be able to get my documents certified again as I am under health watch.
I would like all my accounts with you to be closed
Thank you.
Clientele Life's replyOfficial
02 Jul 2024, 09:42Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Kindly note that your encashment request can only be processed once all the required encashment documents have been received and validated. The cancellation will only be actioned on the system once the encashment documents are received.
We are still awaiting for your Identity Document, Signed Encashment Form and the Bank statement for Alternate Account .
Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter and the one we have on our system. Let us know if you have a preferred convenient time to call you by responding to the email we sent you
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply02 Jul 2024, 09:42
Official
Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Kindly note that your encashment request can only be processed once all the required encashment documents have been received and validated. The cancellation will only be actioned on the system once the encashment documents are received.
We are still awaiting for your Identity Document, Signed Encashment Form and the Bank statement for Alternate Account .
Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter and the one we have on our system. Let us know if you have a preferred convenient time to call you by responding to the email we sent you
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
KM
Khuthadzo M's updateReviewer Update
02 Jul 2024, 09:56Hi
As I have mentioned before I am currently without my cellphone so calling will is a waste of time.
I received another email and the quoted email address does not belong to me so I hope you are not sending my personal information to that email address as I do not even know who it belongs to.
I have also forwarded the mail with my attached documents again. I am not understanding how you are not seeing that email when there is a thread in response to the same email from your side.
Kind regards
K.Matshoki
As I have mentioned before I am currently without my cellphone so calling will is a waste of time.
I received another email and the quoted email address does not belong to me so I hope you are not sending my personal information to that email address as I do not even know who it belongs to.
I have also forwarded the mail with my attached documents again. I am not understanding how you are not seeing that email when there is a thread in response to the same email from your side.
Kind regards
K.Matshoki
KM
Khuthadzo M's update02 Jul 2024, 09:56
Reviewer Update
Hi
As I have mentioned before I am currently without my cellphone so calling will is a waste of time.
I received another email and the quoted email address does not belong to me so I hope you are not sending my personal information to that email address as I do not even know who it belongs to.
I have also forwarded the mail with my attached documents again. I am not understanding how you are not seeing that email when there is a thread in response to the same email from your side.
Kind regards
K.Matshoki
As I have mentioned before I am currently without my cellphone so calling will is a waste of time.
I received another email and the quoted email address does not belong to me so I hope you are not sending my personal information to that email address as I do not even know who it belongs to.
I have also forwarded the mail with my attached documents again. I am not understanding how you are not seeing that email when there is a thread in response to the same email from your side.
Kind regards
K.Matshoki
Clientele Life's replyOfficial
03 Jul 2024, 10:28Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Kindly note that we have used the email address that you have provided on Hellopeter which is the same as the one we have on record to search for the documents however there are no attachments on the emails received.
Please provide us with the email address you have sent the documents from if there is an alternate email address you used in order for us to continue to search.
Please use the email address *** or *** to try resend the documents, you can also use our WhatsApp *** you need to please first follow the disclaimer on WhatsApp.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jul 2024, 10:28
Official
Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Kindly note that we have used the email address that you have provided on Hellopeter which is the same as the one we have on record to search for the documents however there are no attachments on the emails received.
Please provide us with the email address you have sent the documents from if there is an alternate email address you used in order for us to continue to search.
Please use the email address *** or *** to try resend the documents, you can also use our WhatsApp *** you need to please first follow the disclaimer on WhatsApp.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
KM
Khuthadzo M's updateReviewer Update
03 Jul 2024, 10:35No the email you quoted is masudu etc I could have never provided that as that is not my name, the email on hellopeter and the email provided to you is my Matshoko email you have responded to that email may times, in this specific response you quoted another email that I do not know, please do not make me take screen shots an post on this platform, the email provided here are in ** form so I cannot see a thing, I reforwarded my attachment 3 time now, you are really making things hard for me at this point, signing up is not this devastating but leaving is taking over 2 weeks now this is nonsense
KM
Khuthadzo M's update03 Jul 2024, 10:35
Reviewer Update
No the email you quoted is masudu etc I could have never provided that as that is not my name, the email on hellopeter and the email provided to you is my Matshoko email you have responded to that email may times, in this specific response you quoted another email that I do not know, please do not make me take screen shots an post on this platform, the email provided here are in ** form so I cannot see a thing, I reforwarded my attachment 3 time now, you are really making things hard for me at this point, signing up is not this devastating but leaving is taking over 2 weeks now this is nonsense
KM
Khuthadzo M's updateReviewer Update
03 Jul 2024, 10:36I am really upset at this point
KM
Khuthadzo M's update03 Jul 2024, 10:36
Reviewer Update
I am really upset at this point
Clientele Life's replyOfficial
03 Jul 2024, 11:57Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Please respond to the email that we have just sent to the email address we have on Hellopeter.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jul 2024, 11:57
Official
Dear Ms Khuthadzo M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Please respond to the email that we have just sent to the email address we have on Hellopeter.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
KM
Khuthadzo M's updateReviewer Update
03 Jul 2024, 12:33Sent, please note I am requesting the full quoted amount that you sent me so that we can officially close the account, I unfortunately cannot reprint and edit the amount and closure option from where I am, I am admitted so can we send the initial quoted amount and close my account, this applies to my funeral cover aswell
KM
Khuthadzo M's update03 Jul 2024, 12:33
Reviewer Update
Sent, please note I am requesting the full quoted amount that you sent me so that we can officially close the account, I unfortunately cannot reprint and edit the amount and closure option from where I am, I am admitted so can we send the initial quoted amount and close my account, this applies to my funeral cover aswell
KM
Khuthadzo M's updateReviewer Update
09 Jan 2025, 15:58Respond to my emails, it's been 9 days now..
I tried giving you another try I am officially done
I tried giving you another try I am officially done
KM
Khuthadzo M's update09 Jan 2025, 15:58
Reviewer Update
Respond to my emails, it's been 9 days now..
I tried giving you another try I am officially done
I tried giving you another try I am officially done