WN
Willem N
1 reviews | Active since Feb 2025
05 Feb 2025, 15:29
Bad Clientele
Clientele the way to go. I don't think so. Finance is a bit tide so I need to cancel my clientele. Got CONFIRMATION it is been cancelled and walla, double deduction on my bank account. Phone to find out and guess what. It was never cancelled and about the double deduction -eish I don't know - seriously? BUT take note a next deduction will take place month end.
Guys be careful before signing on with clientele. Not worth it.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Feb 2025, 07:37Dear Willem N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Feb 2025, 07:37
Official
Dear Willem N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Feb 2025, 13:24Dear Willem N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's reply06 Feb 2025, 13:24
Official
Dear Willem N, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's replyOfficial
07 Feb 2025, 09:05Dear Willem N, Kindly note that we have attempted to contact you again on your cell phone number provided ,however we were not able to get ahold of you hence an email was sent with our findings.
Please be informed that you were debited twice in January because the December premium was unmet therefore it was a second attempt to retrieve that premium to ensure that you enjoy uninterrupted cover- this is what we refer to as a “resubmission”. The resubmission is stipulated in the original Policy Documents.
I hereby confirm that your Clientele Ultimate Dignity Plan was cancelled on 5 February 2025 and there are no further debit orders moving forward. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Please be informed that you were debited twice in January because the December premium was unmet therefore it was a second attempt to retrieve that premium to ensure that you enjoy uninterrupted cover- this is what we refer to as a “resubmission”. The resubmission is stipulated in the original Policy Documents.
I hereby confirm that your Clientele Ultimate Dignity Plan was cancelled on 5 February 2025 and there are no further debit orders moving forward. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Clientele Life's reply07 Feb 2025, 09:05
Official
Dear Willem N, Kindly note that we have attempted to contact you again on your cell phone number provided ,however we were not able to get ahold of you hence an email was sent with our findings.
Please be informed that you were debited twice in January because the December premium was unmet therefore it was a second attempt to retrieve that premium to ensure that you enjoy uninterrupted cover- this is what we refer to as a “resubmission”. The resubmission is stipulated in the original Policy Documents.
I hereby confirm that your Clientele Ultimate Dignity Plan was cancelled on 5 February 2025 and there are no further debit orders moving forward. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life
Please be informed that you were debited twice in January because the December premium was unmet therefore it was a second attempt to retrieve that premium to ensure that you enjoy uninterrupted cover- this is what we refer to as a “resubmission”. The resubmission is stipulated in the original Policy Documents.
I hereby confirm that your Clientele Ultimate Dignity Plan was cancelled on 5 February 2025 and there are no further debit orders moving forward. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Support Specialist Clientele Life