Bad client service

I was approached by one of clientele's agent and she told me she wanted to check how much I could pay for a clientele policy. She asked for my ID number, then she told me that they will call me back to tell me how much it will cost. I took her numbers ***) then they left. On the 7th I got an SMS saying that they will start deducting money from my account in October of R365. On the 25th, the debit order went off. I went to my bank on the 26th to try and have it reversed but they couldn't assist because it doesn't reverse. I was then assisted to call to have this policy cancelled and reverse my money only to be assisted by rude agents. I want everyone responsible for this to be held accountable. I want this policy cancelled and I want my money back! Clientele agents are busy ROBBING poor, vulnerable blacks and nothing is being done by this company because they are benefiting daily! I demand answers as to how this was auctioned and the people who did this must be held accountable