EC
Estie C
1 reviews | Active since Dec 2014
02 Dec 2021, 16:22
BAD Client Service
Clientele signed a contract with my domestic worker without explaining everything and now when she want's to cancel she have to call them from my phone, use my airtime . To cancel she have to complete a form that they will send via email, she doesn't have an email address, internet access or access to a printer. So to my inconvenience i will have to assist her in her mission.. STILL waiting for the cancelation form though ... will most proberbly have to make ANOTHER call.
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2021, 16:39Dear Estie C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2021, 16:39
Official
Dear Estie C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Dec 2021, 19:51 Dear Estie C
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have contacted Ms. Mahlangu and we have sent the required documents to complete. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have contacted Ms. Mahlangu and we have sent the required documents to complete. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply02 Dec 2021, 19:51
Official
Dear Estie C
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have contacted Ms. Mahlangu and we have sent the required documents to complete. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. Furthermore, we confirm that we have contacted Ms. Mahlangu and we have sent the required documents to complete. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life