MW
Mark W
1 reviews | Active since Jan 2026
31 Jan 2026, 14:13
Bad bad service
Did a online loan ,and was phoned by a agent ,everything was set for loan and had to do a debi check just to find out it is for a policy at clientele, I phoned to cancel this 3 times and asked to send me a confirmation letter to say it is canceled but they do not send it ,I emailed there legal department and still nothing I phoned again and was promised it will be resolved but still not debit order still on my bank account ,I know they don't do loans ,but I did not apply for a loan by them ,looks like they use 3rde party to get get them to get a policy ,and yes my loan declined by the other company after debi check was authorized for clientele
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
31 Jan 2026, 22:02Dear Mark W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply31 Jan 2026, 22:02
Official
Dear Mark W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
MW
Mark W's updateReviewer Update
02 Feb 2026, 18:43Thankyou this mater has been resolved was promised a confirmation letter from them
MW
Mark W's update02 Feb 2026, 18:43
Reviewer Update
Thankyou this mater has been resolved was promised a confirmation letter from them
Clientele Life's replyOfficial
03 Feb 2026, 09:44Dear Mark W,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Clientele Life's reply03 Feb 2026, 09:44
Official
Dear Mark W,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Feb 2026, 11:04Dear Mark W,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The cancelation letter has been sent to you as requested.
Thank you for the positive feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The cancelation letter has been sent to you as requested.
Thank you for the positive feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Clientele Life's reply03 Feb 2026, 11:04
Official
Dear Mark W,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The cancelation letter has been sent to you as requested.
Thank you for the positive feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
The cancelation letter has been sent to you as requested.
Thank you for the positive feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards