kK
kraletebele K

1 reviews | Active since May 2016

05 Feb 2020, 23:03

BAD ATTITUDE AND BAD CUSTOMER SERVICE

I was with my Dad at Southgate Mall on the 21st of January 2020. I have to say that I have never seen a sales person with so much bad customer service, his name is Bongani Khoza and so rude and disrespectful to clients and more than anything he undermines his co-workers like Mduduzi in front of clients. Apparently Bongani is their manager. His such a terrible manager I have to say. He is too loud and when you ask him to speak softly he refuses and tells you that that's the way a sales person suppose to speak "loud". I totally lost interest to ask any more information about Clientele. And when you ask his colleagues questions, he keeps interrupting and tells you that his colleagues dont know anything. I think he needs to go back to customer service training as he claims that he went to school for customer service. And he couldn't care when I mentioned that I was going to write a review about him.

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Replies (2)
Clientele Life
Clientele Life's reply06 Feb 2020, 09:09
Official
Dear Keletso R,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo

Service Support Specialist    
Clientele Life
Clientele Life's reply17 Feb 2020, 16:48
Official
Dear Keletso R, 

Thank you for raising your concerns and for bringing this matter to our attention. 
 
We confirm that we have investigated your complaint, however, we attempted to contact you to obtain more details to investigate your matter further.  Please provide us with an alternative number or alternatively call the number which was sent to your number via SMS. 
 
We trust you find this in order. 
 
 Yours sincerely, 

Compliance Team