Bad and Poor Services

On 21 September 2024, at the ParkView Shopping Centre. a sales person (Lucky) from Clientele approach me with an offer of getting voucher for certain companies, for example FREE MOVIE TICKETS. Well he took my phone to start the process for registering me on the app. After everything was done requested banking details for the purpose to receive my "claims" back. At the end he told me it will be R150 per month but the first month is for free. I never gave him a date for the debit order to be deducted on my account. On Thursday 26 September, I received my salary and the debit order also went off on my account. I phone the client services department on the same day 26 September, which was also very frustrating, every time give my ID number and explain that I did not agree for the R150.00 to be deducted. Because according to me Lucky registered me under false pretense's. I was for almost an hour on phone being transferred from 1 department to another, I finally spoke to Vanessa, When I wanted to give her my ID number she said, that she needs to know what my issue is to make sure Im at the correct department. When I started to explain the situation she interrupted me, where I asked her to keep quiet so that I can explain the whole story again. When I was done explaining it was very quiet from Vanessa side, I said HALLO HALLO then she finally respond by saying MAM YOU TOLD ME TO KEEP QUIET. I Then requested to speak to her supervisor and her reaction again MAM YOU TOL ME TO KEEP QUIET. This was repeated about 3x. Eventually spoke to her supervisor. Which helped me very well, apologize for Vanessa's behavior but said she will have to listen to the recording. Anyway, I cancelled the policy or whatever it was. But the supervisor informed me that CLIENTELE will not refund me the R150.0 because it was 1 day after the graze period. In the 1st place Lucky never informed me about the graze period if I wanted to cancel, and I never gave him a date for the debit order to go off on my account. So if my salary would have came in at the end of September, I would have missed the graze period. I will never to business with Clientele again, and I will tell all my friends, family and ****orkers not to do any business with Clientele.