MM
Maropeng M

1 reviews | Active since Aug 2024

01 Aug 2024, 09:31

BAD AND HILARIOUS SERVICES FROM TSHOLOFELO FROM CLIENTELE

On Wednesday I requested a call back to get a quote from clientele as I was looking for a Gap cover a lady by the name of Tsholofelo from sales gave me a call and she gave me a quote, I was on duty but I did not mind going through the quote, I unfortunately had to disconnect the line as It was getting bit busy at work, she kept on calling me but unfortunately I could not answer, she then called me the following day in the morning on my way to work , I did answer and explained to her that another insure called me and gave me a better offer , the manner in which the lady spoke to me was uncalled for and very unprofessional , you do not speak to a promising or potential customer the way she did as if she was doing me a favor to take the policy, Tsholofelo needs to be trained on how to speak to customers, I do not even think her real name is Tshelofelo,because when I asked for her name she was very hesitant, me asking for a quote and giving out my details doesn't mean I am forced to take the offer , her customer service is very poor, it is people like her that will make other people think otherwise about clientele.... her customer service skills are poor and I don't even think she deserves to be working for such a reputable company like yours.

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Replies (2)
Clientele Life
Clientele Life's reply01 Aug 2024, 11:24
Official
Dear Maropeng M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply06 Aug 2024, 15:34
Official
Dear Maropeng M, 

Thank you for bringing this matter to our attention.  We would like to apologise for the service you received and manner in which you were treated. We confirm that this is not the type of service we aim to provide to our customers.  The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again.  Our Market Conduct department has been in contact with you to provide the relevant feedback.  Should you require further assistance please do not hesitate to contact us.  Regards, Market conduct