NR
Nomava R
1 reviews | Active since Apr 2020
17 Dec 2024, 22:50
Baaaaaaad
Very bad their call centre agents not doin their job, I'm very angry cos I dnt remember signing any contract with them cause was making a query they asked for my card so that it wil give all the information , BT it was not like that was surprised wen they deduct from my acc til now and I called and asked them to cancel and stop deducting from my acc.As m writting they deducted , I'm very ****ed dont knw what to do anymore cause to be honest m not getting any help ......
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Dec 2024, 09:46Dear Nomava R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply18 Dec 2024, 09:46
Official
Dear Nomava R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Dec 2024, 10:36Dear Nomava R, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply19 Dec 2024, 10:36
Official
Dear Nomava R, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Jan 2025, 14:19Dear Nomava R,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
We confirm that we have cancelled your Clientele Funeral Dignity Plan and there is no refund due. You are required to provide us with a 31 days’ notice to cancel the debit order with your bank, the December premium will be the last debit order as the policy was cancelled while the debit order as already raised. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
We confirm that we have cancelled your Clientele Funeral Dignity Plan and there is no refund due. You are required to provide us with a 31 days’ notice to cancel the debit order with your bank, the December premium will be the last debit order as the policy was cancelled while the debit order as already raised. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist Clientele Life
Clientele Life's reply03 Jan 2025, 14:19
Official
Dear Nomava R,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
We confirm that we have cancelled your Clientele Funeral Dignity Plan and there is no refund due. You are required to provide us with a 31 days’ notice to cancel the debit order with your bank, the December premium will be the last debit order as the policy was cancelled while the debit order as already raised. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
We confirm that we have cancelled your Clientele Funeral Dignity Plan and there is no refund due. You are required to provide us with a 31 days’ notice to cancel the debit order with your bank, the December premium will be the last debit order as the policy was cancelled while the debit order as already raised. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist Clientele Life