*****

In March I got a call from a lady at clientele and offered me a product. The way she sold the product to me I agreed. Only to find out whatever she told me was the total opposite of what she told me. A very useless product which at times you try to claim an item on the app and it will tell you the product is finished. The debit order mandate was for the 25th each month. So 1st debit order did not go off in March as I felt I don't want this because it's not beneficial to me. During the month of April I called in to cancel the policy and they agreed but to my surprise I get another debit order at the end of April which also failed. The part that amazes me is that on the 14 of may the debit order went off and they took the money. How is it possible that a company as big as clientele tracks people's accounts the whole month? This is pure *****.even if there's authorized mandate to deduct the money, the fact is the mandate has a date. For the fact that the money was deducted more than 15 days later that is pure ***** and unauthorized. What really annoyed me the most it that they promised to cancel the product but didn't and also the fact that I was sold lies. No one is allowed to track your account the whole month.