EE
Eloise E

1 reviews | Active since Jan 2020

17 Nov 2025, 15:24

******

A service agent phoned me after I suspended my debit order because I have been struggling to reach you guys. This is exactly what I said to her, then she accused me of being "something not nice" because that was not a nice thing to say, you guys? She accused me of ****** for referring to the clientele group as a group of people and put the phone down in my ear when I pointed out only a ****** will interpret those words as being ****** as ****** has NOTHING to do with canceling my debit order. I would like those recordings of my conversation with her please, and I would just like to say that supporting beliefs like this in the work place only strengthens the problems we face as A COLLECTIVE SOUTH AFRICA

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Replies (1)
Clientele Life
Clientele Life's reply17 Nov 2025, 15:38
Official
 Dear Eloise E,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct