MD
Mlamuli D
1 reviews | Active since Feb 2020
08 Feb 2020, 08:00
Ayikho lento
Bad bad bad bad management you’re. Okubi is that when I signed up, I was never told about the approved no. of hospitals. Only after when was processing the claims that was brought about to my attention. Great, that was never addressed at all even after requesting for the list via mailbox. Thank you for that. From last year November it has been cumbersome for the group to process a R2340 claim - giving one stupid reason to supply the firms which has been sent more than twice. But when it comes to debit orders they can even deduct before the agreed upon date - pathetic service delivery you’re
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
08 Feb 2020, 10:34Dear Mlamuli D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply08 Feb 2020, 10:34
Official
Dear Mlamuli D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
14 Feb 2020, 15:27 Dear Mlamuli D
At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Thandeka Khiba) contacted you with the necessary feedback. When the consultant provided you with the policy information she failed to explain that you would need to check the list of allowed hospital, however, we now have given you the correct information for future claims.
This matter has been referred to our Claims Department for assessment of your claim and they will be in contact with you shortly. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us directly. Yours sincerely,
Compliance Department
At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Thandeka Khiba) contacted you with the necessary feedback. When the consultant provided you with the policy information she failed to explain that you would need to check the list of allowed hospital, however, we now have given you the correct information for future claims.
This matter has been referred to our Claims Department for assessment of your claim and they will be in contact with you shortly. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us directly. Yours sincerely,
Compliance Department
Best regards,
Clientele Life's reply14 Feb 2020, 15:27
Official
Dear Mlamuli D
At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Thandeka Khiba) contacted you with the necessary feedback. When the consultant provided you with the policy information she failed to explain that you would need to check the list of allowed hospital, however, we now have given you the correct information for future claims.
This matter has been referred to our Claims Department for assessment of your claim and they will be in contact with you shortly. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us directly. Yours sincerely,
Compliance Department
At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Thandeka Khiba) contacted you with the necessary feedback. When the consultant provided you with the policy information she failed to explain that you would need to check the list of allowed hospital, however, we now have given you the correct information for future claims.
This matter has been referred to our Claims Department for assessment of your claim and they will be in contact with you shortly. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us directly. Yours sincerely,
Compliance Department
Best regards,