Awaiting refund

Clientele Called me to say my policy which I took out in 2019 has been active and being paid every month by the grocery rewards vouchers Only to find that when I was asked to update my details the inception date of the policy was now in September 2022 no longer a continuation as they said And their vouchers are vouchers which you must spend first and then only get that amount off from what you spend. So I asked them to cancel the policy and give me a refund. They agreed to cancel and refund me. But up until now I haven't received my refund of R398 I want them to refund me because I feel thac their consultant **** to me with everything