VN
Vuyiswa N
1 reviews | Active since May 2019
03 May 2019, 13:33
Awaiting feedback for a month
I lodged a complaint in February 2019 with the Ombudsman for long term insurance for a repudiated claim against clientele. Response given was that the matter would be further investigated and an outcome will be reach by the Arbitration committee during their meeting between 8/04/2019 - 12/04/2019. I have made numerous attempts through the ombudsman as well as clientele to get the outcome on the matter. Each time I make communication, I am sent from pillar to post and told that a consultant will contact me. I am still waiting for feedback to date.
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Replies (2)
Clientele Life's replyOfficial
03 May 2019, 14:03 Dear Vuyiswa N Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised. The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. We have forwarded your query and you will be contacted by his office, you can expect a response shortly. We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply03 May 2019, 14:03
Official
Dear Vuyiswa N Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised. The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. We have forwarded your query and you will be contacted by his office, you can expect a response shortly. We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's replyOfficial
07 May 2019, 11:37 Dear Vuyiswa N We would like to apologise for the delay in response, kindly note that we have forwarded your query to the Arbitration Department and they will be in contact with you as soon as possible.
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply07 May 2019, 11:37
Official
Dear Vuyiswa N We would like to apologise for the delay in response, kindly note that we have forwarded your query to the Arbitration Department and they will be in contact with you as soon as possible.
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist
Kind Regards, Lindiwe Mabizela
Service Recovery Specialist