NY
Neville Y
1 reviews | Active since Mar 2009
22 Feb 2023, 12:58
Automated Spam calls
I receive so many automated spam calls from this company. A year ago Clientele **********ly started debiting my bank account. It took a while to cancel that debit order. So that means that my telephone number ended up in their database and now they use it to spam me. They are also advertising funeral policies on the radio so many times a day that I simply switch off the radio. I am also aware of several unsophisticated people who have been conned into policies that they obviously cannot afford. What an immoral and obnoxious company!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
22 Feb 2023, 16:19Dear Neville
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply22 Feb 2023, 16:19
Official
Dear Neville
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
24 Feb 2023, 10:09Dear Neville, As per your request, we have sent a request to remove your details from our database. Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. Please note that you can also follow the below steps to Opt-Out: Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We would like to apologize for the inconvenience this has caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply24 Feb 2023, 10:09
Official
Dear Neville, As per your request, we have sent a request to remove your details from our database. Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. Please note that you can also follow the below steps to Opt-Out: Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We would like to apologize for the inconvenience this has caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
NY
Neville Y's updateReviewer Update
24 Feb 2023, 13:57Thanks for your advice. I have opted out on your website. I hope that this opt-out includes not only all messaging channels but also the automated marketing calls. Please confirm.
I also hope that my opting out is not simply to confirm to your database that there is a live person at the number, and that therefore it should continue to spam that number. This is often the danger in opting out. Please confirm.
Your DMS advice however is of no use. When did you last test that dmsa link? It goes to a 404 Not Found page. I suggest that your update your boilerplate text with a working DMA link.
I also hope that my opting out is not simply to confirm to your database that there is a live person at the number, and that therefore it should continue to spam that number. This is often the danger in opting out. Please confirm.
Your DMS advice however is of no use. When did you last test that dmsa link? It goes to a 404 Not Found page. I suggest that your update your boilerplate text with a working DMA link.
NY
Neville Y's update24 Feb 2023, 13:57
Reviewer Update
Thanks for your advice. I have opted out on your website. I hope that this opt-out includes not only all messaging channels but also the automated marketing calls. Please confirm.
I also hope that my opting out is not simply to confirm to your database that there is a live person at the number, and that therefore it should continue to spam that number. This is often the danger in opting out. Please confirm.
Your DMS advice however is of no use. When did you last test that dmsa link? It goes to a 404 Not Found page. I suggest that your update your boilerplate text with a working DMA link.
I also hope that my opting out is not simply to confirm to your database that there is a live person at the number, and that therefore it should continue to spam that number. This is often the danger in opting out. Please confirm.
Your DMS advice however is of no use. When did you last test that dmsa link? It goes to a 404 Not Found page. I suggest that your update your boilerplate text with a working DMA link.