DL
Dirk L

1 reviews | Active since Jan 2017

08 Jul 2021, 08:50

Automated harassment by Clientele

I am getting constant calls from an automated caller. I can do nothing to stop the harassment. Please stop phoning me as I have never consented to being contacted by an automated sales call.

0
Replies (2)
Clientele Life
Clientele Life's reply08 Jul 2021, 09:54
Official
 Dear Dirk L

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.
Yours sincerely,
 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life    
Clientele Life
Clientele Life's reply31 Jul 2021, 12:23
Official
Dear Dirk L 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni 
Service Support Specialist
Clientele Life