SN
Sinazo N
1 reviews | Active since Oct 2021
23 Oct 2021, 04:13
AUTHORISED DEBIT ORDER
UNAUTHORIZED DEBIT ORDER BY CLIENTELE LIFE
I never signed up for anything but clientele life deducted my last 390 without my permission, I wasn't my money back and how come you have all my details PLEASE REFUND MY MONEY I'M UNEMPLOYED THAT WAS MY LAST CENT
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Replies (3)SN
Sinazo N's updateReviewer Update
23 Oct 2021, 13:23A clientele life representative called me to tell me about their benefits and I told them I wasn't interested they told me that it's to check whether I qualify or not after that he disconnected the call and now they debit money out of my account who signed for this I want my money back I dnt hate you guys I just want my money back and cancel whatever policy because I never wanted a policy I don't even what policy is this please refund me my money my baby is hungry and you debited my last cent
SN
Sinazo N's update23 Oct 2021, 13:23
Reviewer Update
A clientele life representative called me to tell me about their benefits and I told them I wasn't interested they told me that it's to check whether I qualify or not after that he disconnected the call and now they debit money out of my account who signed for this I want my money back I dnt hate you guys I just want my money back and cancel whatever policy because I never wanted a policy I don't even what policy is this please refund me my money my baby is hungry and you debited my last cent
Clientele Life's replyOfficial
25 Oct 2021, 08:21Dear Sinazo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Oct 2021, 08:21
Official
Dear Sinazo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Oct 2021, 11:27Dear Sinazo N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Bongani Dube has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards, Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Bongani Dube has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards, Market Conduct Team
Clientele Life's reply27 Oct 2021, 11:27
Official
Dear Sinazo N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Bongani Dube has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards, Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Bongani Dube has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards, Market Conduct Team