Atrocious Customer Service

On 13 May 2026 I opened a funeral policy with clientele based on the premise that I would receive vouchers for groceries each month. I then found out that it was exaggerated and I decided I was not happy with the terms in which they gave vouchers so on 17 May 2026 I attempted to call in to cancel policy, I could not get through and decided I would get an email address from their website and sent cancellation. I emailed through cancellation the same day. about a day or 2 later I was then contacted telephonically by a consultant welcoming me to clientele, I forgot to get a name, and I advised that I had already sent through the cancellation. The called was dropped thereafter with o other assistance or information offered. I was then debited end of May, I attempted to reverse first debit with my bank but was advised that I was unable to because it showed that it was stopped on Clientele end so I waited. I was then debited again at the end of June. I then contacted Clientele and spoke to Pretty Khumalo on 13 July 2026 and was advised that I would be refunded in August, the 19th if I am correct. I was then contacted on 30 July, by very same consultant who advised me that I would receive a refund, to inform me that due to me cancelling late I will not receive any refund, to which I advised her again that I had sent an email 4 days after taking policy. I then forwarded her the same email to which she confirmed receipt. She advised me that she would take it up with her management and get back to me. It has now been almost 2 months later and I have not received any email, telephone call, WhatsApp message, sms, etc. Ombudsman my name....