1 reviews | Active since Apr 2017
At Clientele they are ****** with cracks
<p>I had an investment account with Clientele which I joined through IFA. Clientele is been debiting my bank account for more than three years. I stopped working and claimed my money back but it's been a hard luck. They sent me an encashment form which they required me to send it with a bank statement and a copy of my ID. I sent all the relevant documents but still not yet been paid. I sent the documentation to them for several times and yet still requesting authorisation to pay money into my husband's account which I provided them with. I clearly indicated on the encashment form that it must be paid into my husband's bank account and I signed the form. I need an advice as I'm thinking of contacting an ombudsman. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We would like to apologise for the delay in your encashment request and thank you for bringing this matter to our attention.
As per our discussion, your encashment has since been processed and the funds should now reflect in your bank account.
We confirmed that an investigation has been conducted regarding the concerns raised. We want to assure you that this is not the level of service we aim to offer to our clients. Corrective measures have been implemented to prevent this from happening in future. We assure you that all concerns raised have been escalated to the relevant Management Teams.
A letter of apology was also emailed to the address we have on record.
We trust you find this in order, however, should you require any further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
We would like to apologise for the delay in your encashment request and thank you for bringing this matter to our attention.
As per our discussion, your encashment has since been processed and the funds should now reflect in your bank account.
We confirmed that an investigation has been conducted regarding the concerns raised. We want to assure you that this is not the level of service we aim to offer to our clients. Corrective measures have been implemented to prevent this from happening in future. We assure you that all concerns raised have been escalated to the relevant Management Teams.
A letter of apology was also emailed to the address we have on record.
We trust you find this in order, however, should you require any further assistance please do not hesitate to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist