1 reviews | Active since Jul 2013
Assistance needed urgently!
I have trying to cancel my both Clientele policies which I have had for many years without any success. I have sent emails and phoned many times without any assistance from Clientele. Everytime I phone they tell me that they are unable to cancel the policy but will put you through the person that can help me. The new person does exactly the same and this goes on and on until your airtime runs out or you are cut off. Please assist with the cancellation of these 2 policies. The reason for cancelling the legal policy is that whenever I had a legal problem clientele was unable to assist or the request was outside the policy conditions. Please do the right thing as I have been a good customer of yours for many years. I have cancelled by debit orders with my bank to avoid any further premiums debited to my account. I look forward to your response.
Leslie
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. As discussed telephonically, we have since communicated that your policies have now been canceled as per your request and the cancellation process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. As discussed telephonically, we have since communicated that your policies have now been canceled as per your request and the cancellation process was explained accordingly.
Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life