ZN
Zandile N
1 reviews | Active since Dec 2023
23 Dec 2023, 00:07
Asking for help to get my money back
I met with Menzi in Khayelitsha and he asked me to join IFA, today I saw that my money was gone and it was taken by Clintele so I went to the Capitec branch then they told me that the money was taken because I joined IFA. I called IFA they cancelled the agreement but I didn't get my money back. Menzi, the guy who asked me to join, never told me anything about taking my money so after coming back from the Capitec branch I called him and told him what was happening then he said he will get back to me but he never did, and then I called him again but he was no longer answering my calls. Can you please help me
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Replies (2)
Clientele Life's replyOfficial
27 Dec 2023, 08:36Dear Zandile N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Dec 2023, 08:36
Official
Dear Zandile N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Dec 2023, 13:00Dear Zandile N, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. On the basis of the telephone conversation, an application form was retrieved from the system, which activated a policy, where you confirmed signing up for the policy and accepting the Debi check mandate. The policy has been cancelled, and a debit will not be raised thereafter. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply27 Dec 2023, 13:00
Official
Dear Zandile N, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. On the basis of the telephone conversation, an application form was retrieved from the system, which activated a policy, where you confirmed signing up for the policy and accepting the Debi check mandate. The policy has been cancelled, and a debit will not be raised thereafter. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct