SB
Sasha B
1 reviews | Active since Mar 2017
27 May 2025, 07:01
**** ARTISTS
My issue is with Clientele life and how they refuse to cancel a debit unless I call. I have tried on 3 occasions to call (to which I run out of airtime every single time because of their LONG IVR system.)I have emailed customer services and also their cancellations email address to which they just end up telling me to call. I have requested call backs and no one EVER calls!initially I was told that removing the rewards app will remove me from it and this was from THEIR sales man!I want my money back and I want to not have another debit taken off as I haven't used the rewards at ALL!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
27 May 2025, 09:41Dear Sasha B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply27 May 2025, 09:41
Official
Dear Sasha B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
27 May 2025, 15:09Dear Sasha B,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply27 May 2025, 15:09
Official
Dear Sasha B,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
SB
Sasha B's updateReviewer Update
27 May 2025, 20:44Thank you nonhlanhla for contacting me and assisting me with a issue that took more then a month to resolve , I rate your services 5 stars
SB
Sasha B's update27 May 2025, 20:44
Reviewer Update
Thank you nonhlanhla for contacting me and assisting me with a issue that took more then a month to resolve , I rate your services 5 stars
Clientele Life's replyOfficial
28 May 2025, 08:39Dear Sasha B,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life
Clientele Life's reply28 May 2025, 08:39
Official
Dear Sasha B,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life