appauling service

I sent a request on behalf of my mom to cancel her policy on the 06th of August, the auto response claimed that I'll b contacted after 72 hours and no one has contacted my mom to date . They failed to pay after my dad passed. Today another debit order went off my mom's acc. We're sick and tired by clientele's disgusting service. Why r they still billing her, all they know is to rob people's money, but they can't fulfill their promises. Please refund the money that u debited from my mom's account and someone better call her to end this sorry excuse of a policy or you will be hearing from our lawyer.