SD
Samantha D
1 reviews | Active since Apr 2023
02 Mar 2026, 10:22
Appalling customer service!!!
Good morning,
I called in on Friday to cancel my funeral cover and the gent I spoke too said I will received a call from someone else to help me cancel my policy. I got numerous calls already from clientele but on my true caller it's labeled as ****!! The gent I spoke was not even making sense and he said if I want to cancel I should call in. I mean what is going on???????? I am beyond ****ed. I even sent an email on Monday no one rep****!!!!!
Id number : *** please cancel and since I have never used it would it be possible to be reimbursed????
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Replies (3)
Clientele Life's replyOfficial
02 Mar 2026, 10:43Dear Samantha D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Mar 2026, 10:43
Official
Dear Samantha D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
SD
Samantha D's updateReviewer Update
02 Mar 2026, 11:33Thank you
SD
Samantha D's update02 Mar 2026, 11:33
Reviewer Update
Thank you
Clientele Life's replyOfficial
02 Mar 2026, 12:12Dear Samantha D,
Thank you for reaching out to us.
We sincerely apologize for the frustration you experienced regarding the cancellation process and any confusion caused by the conflicting information provided during your previous calls.
We also acknowledge your concern regarding how our calls appeared on your caller ID. Please be assured that these were legitimate attempts to assist you with your request.
We are pleased to confirm that following your recent conversation with our Client Services Retentions Consultant, Michael Tshabalala, we have reached a positive resolution.
As discussed and agreed upon:
We have noted your feedback regarding our internal transfer and email response times. These insights are vital as we work to improve our service efficiency and ensure our clients receive clear, consistent support.
Thank you for choosing to remain with Clientèle.
Yours Sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientèle Life
Thank you for reaching out to us.
We sincerely apologize for the frustration you experienced regarding the cancellation process and any confusion caused by the conflicting information provided during your previous calls.
We also acknowledge your concern regarding how our calls appeared on your caller ID. Please be assured that these were legitimate attempts to assist you with your request.
We are pleased to confirm that following your recent conversation with our Client Services Retentions Consultant, Michael Tshabalala, we have reached a positive resolution.
As discussed and agreed upon:
- Payment Holiday: A 3-month payment holiday has been app**** to your policy.
- Policy Status: Your policy remains active.
- Next Steps: Should you still wish to cancel at the end of this period, please contact us at the end of May to finalize the request.
We have noted your feedback regarding our internal transfer and email response times. These insights are vital as we work to improve our service efficiency and ensure our clients receive clear, consistent support.
Thank you for choosing to remain with Clientèle.
Yours Sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientèle Life
Clientele Life's reply02 Mar 2026, 12:12
Official
Dear Samantha D,
Thank you for reaching out to us.
We sincerely apologize for the frustration you experienced regarding the cancellation process and any confusion caused by the conflicting information provided during your previous calls.
We also acknowledge your concern regarding how our calls appeared on your caller ID. Please be assured that these were legitimate attempts to assist you with your request.
We are pleased to confirm that following your recent conversation with our Client Services Retentions Consultant, Michael Tshabalala, we have reached a positive resolution.
As discussed and agreed upon:
We have noted your feedback regarding our internal transfer and email response times. These insights are vital as we work to improve our service efficiency and ensure our clients receive clear, consistent support.
Thank you for choosing to remain with Clientèle.
Yours Sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientèle Life
Thank you for reaching out to us.
We sincerely apologize for the frustration you experienced regarding the cancellation process and any confusion caused by the conflicting information provided during your previous calls.
We also acknowledge your concern regarding how our calls appeared on your caller ID. Please be assured that these were legitimate attempts to assist you with your request.
We are pleased to confirm that following your recent conversation with our Client Services Retentions Consultant, Michael Tshabalala, we have reached a positive resolution.
As discussed and agreed upon:
- Payment Holiday: A 3-month payment holiday has been app**** to your policy.
- Policy Status: Your policy remains active.
- Next Steps: Should you still wish to cancel at the end of this period, please contact us at the end of May to finalize the request.
We have noted your feedback regarding our internal transfer and email response times. These insights are vital as we work to improve our service efficiency and ensure our clients receive clear, consistent support.
Thank you for choosing to remain with Clientèle.
Yours Sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientèle Life