BC
Bhekani C
1 reviews | Active since Aug 2020
15 Aug 2020, 11:48
Appalled by Eunice Tlhabane's poor service
Hi,
The agent mentioned above should be ashamed of herself for incompetence, insensitivity and lack of respect for the burieved Clientele customers.
It is an embarrassment for Clientele to have such people in their employees list.
This is in connection with a claim of 15/08/2020 for policy no. *** lodged by Ms TG Mazibuko.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
16 Aug 2020, 21:17Dear Bhekani C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply16 Aug 2020, 21:17
Official
Dear Bhekani C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
20 Aug 2020, 08:33Dear Bhekani C,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can also guarantee you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of the claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can also guarantee you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of the claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
Clientele Life's reply20 Aug 2020, 08:33
Official
Dear Bhekani C,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can also guarantee you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of the claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. At the outset I would like to apologize for the service received. We assure you that this is not the level of service we aim to offer to our clients and can also guarantee you that the necessary action has been taken to prevent this from perpetuating. Furthermore, the necessary feedback has been provided regarding the status of the claim and we thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Vusumuzi DlaminiClientele Life