LM
Lancelot M
1 reviews | Active since Mar 2014
05 Jul 2024, 11:55
Appaling Service
I'm writing to you right now with a heavy heart. My Dad has been a client with you since 1998 but the way he is being treated by you lately has been nothing nut appalling. We have been sending emails to cancel the debit order so that we can pay directly but no-one has rep**** to us. Every month you debit R333. For the past 3 months I have been paying R350 direct to your account but you still debit his account and in June 2024 you debited twice. I need someone to call him and explain exactly what is going on with this policy.
We do not want to cancel this policy because of how long it has been in effect. I'm going to write a similar letter to the ombudsman if my query is not responded to wit urgency.
Here are the details:
Policy Number: ***
I have been reading some of the reviews about you and I'm not impressed at all. It seems to be the norm in how you treat people.
Helpful (0)
Replies (8)0
Replies (8)
Clientele Life's replyOfficial
05 Jul 2024, 12:51Dear Lancelot,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Jul 2024, 12:51
Official
Dear Lancelot,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Jul 2024, 16:24 Dear Lancelot,
Please note that the complaint lodged was received and the contents noted regarding our policyholder's Lasting Dignity Plan. We have attempted to contact our policyholder on the cell phone number provided to discuss and address the concerns raised, but we have had no success. Please be informed that we will contact the policyholder again to assist further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding our policyholder's Lasting Dignity Plan. We have attempted to contact our policyholder on the cell phone number provided to discuss and address the concerns raised, but we have had no success. Please be informed that we will contact the policyholder again to assist further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply05 Jul 2024, 16:24
Official
Dear Lancelot,
Please note that the complaint lodged was received and the contents noted regarding our policyholder's Lasting Dignity Plan. We have attempted to contact our policyholder on the cell phone number provided to discuss and address the concerns raised, but we have had no success. Please be informed that we will contact the policyholder again to assist further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding our policyholder's Lasting Dignity Plan. We have attempted to contact our policyholder on the cell phone number provided to discuss and address the concerns raised, but we have had no success. Please be informed that we will contact the policyholder again to assist further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
LM
Lancelot M's updateReviewer Update
09 Jul 2024, 04:04And again you failed to contact the client. I have provided all the numbers you can contact but you just ignored this. I will keep ranting until you do. Let me also respond to you on your social media so that you do not have an excuse as to why you are dragging your feet
LM
Lancelot M's update09 Jul 2024, 04:04
Reviewer Update
And again you failed to contact the client. I have provided all the numbers you can contact but you just ignored this. I will keep ranting until you do. Let me also respond to you on your social media so that you do not have an excuse as to why you are dragging your feet
LM
Lancelot M's updateReviewer Update
09 Jul 2024, 04:08Now I know why I have been hesitant to take any policy with you. With this kind of service it just confirms what I have been suspecting. All your frequent ads on TV are just for show.
LM
Lancelot M's update09 Jul 2024, 04:08
Reviewer Update
Now I know why I have been hesitant to take any policy with you. With this kind of service it just confirms what I have been suspecting. All your frequent ads on TV are just for show.
LM
Lancelot M's updateReviewer Update
09 Jul 2024, 10:08Thank You for contacting the client. Once the above matter of the debit order being cancelled is done, I will update my rating.
LM
Lancelot M's update09 Jul 2024, 10:08
Reviewer Update
Thank You for contacting the client. Once the above matter of the debit order being cancelled is done, I will update my rating.
Clientele Life's replyOfficial
16 Jul 2024, 13:32Dear Lancelot
Thank you for raising your concerns and allowing us to resolve them.
We have contacted our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
We have since sent a response to the email addresses we have on record regarding the same.
Furthermore, we would like to thank you for the feedback provided to us, we value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them.
We have contacted our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
We have since sent a response to the email addresses we have on record regarding the same.
Furthermore, we would like to thank you for the feedback provided to us, we value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply16 Jul 2024, 13:32
Official
Dear Lancelot
Thank you for raising your concerns and allowing us to resolve them.
We have contacted our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
We have since sent a response to the email addresses we have on record regarding the same.
Furthermore, we would like to thank you for the feedback provided to us, we value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them.
We have contacted our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
We have since sent a response to the email addresses we have on record regarding the same.
Furthermore, we would like to thank you for the feedback provided to us, we value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
LM
Lancelot M's updateReviewer Update
18 Jul 2024, 01:12I would like to take the time to commend you on addressing my concerns and for your expediency. This is exactly what we need as clients and you have proven to me that you do care about your clients.
I would like to point out that if you keep this up then surely you can be regarded as the best for this country.
Your email was received and we will respond forthwith.
Thank you very much.
I would like to point out that if you keep this up then surely you can be regarded as the best for this country.
Your email was received and we will respond forthwith.
Thank you very much.
LM
Lancelot M's update18 Jul 2024, 01:12
Reviewer Update
I would like to take the time to commend you on addressing my concerns and for your expediency. This is exactly what we need as clients and you have proven to me that you do care about your clients.
I would like to point out that if you keep this up then surely you can be regarded as the best for this country.
Your email was received and we will respond forthwith.
Thank you very much.
I would like to point out that if you keep this up then surely you can be regarded as the best for this country.
Your email was received and we will respond forthwith.
Thank you very much.
Clientele Life's replyOfficial
12 Aug 2024, 15:25Dear Lancelot,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
Clientele Life's reply12 Aug 2024, 15:25
Official
Dear Lancelot,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life