1 reviews | Active since Nov 2016

11 Jul 2017, 13:44

ANNOYING SPAMMING

<p>Stop sending me SMS's</p> <p>STOP IT!!!!</p> <p>I was never and will never be a client!!</p> <p>I do not give you permission to use my cellphone number</p>

0
Replies (5)
Clientele Life
Clientele Life's reply11 Jul 2017, 14:36
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply12 Jul 2017, 15:54
Official

Please note that the complaint lodged was received and the contents noted regarding your lapsed Clientele Legal Plan.

We have attempted to contact you on the 12 July 2017 on the cell phone number provided to discuss and address your complaint, you therefore requested that we contact you on the 13 July 2017.

Please be informed that we will contact you on the requested day to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Judith Mboweni

Service Recovery Specialist

's update12 Jul 2017, 19:52
Reviewer Update

I do not have any 'lapsed Clientele legal plan'

never in my life requested one!

DO NOT CONTACT ME

Delete my number from your system....as easy as that!

Clientele Life
Clientele Life's reply14 Jul 2017, 06:53
Official

We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

We confirm that we have requested for your details to be removed from our database. Your details will be blacklisted from receiving any direct marketing calls and messages with all our affiliates.

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.

As mentioned above we have removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.

It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.

We would like to apologise for the inconvenience caused in this regards and we would like to thank you for providing us the opportunity to resolve this matter.

We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.

Yours sincerely,

Judith Mboweni
Service Recovery Specialist

's update20 Jul 2017, 15:33
Reviewer Update

kindly advise why im still receiving A F-ING sms after you said my number will be 'blacklisted'?????

why must I F-ING pay to stop your sms's when I have NEVER given you my number to use in the first place!!!!! Or permission to use it!!!!

if you don't know what I am talking about....see below Judith as you obviously don't know how to do your JOB!

Get up to R150,000?Legal?Cover per year from Clientele, from only R150pm. Reply YES for quote. STOP to opt out. STD rates. Auth FSP. T&C?www.D0t.tv