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Naledi N
1 reviews | Active since Dec 2020
23 Dec 2020, 22:44
Annoying lack of service
I’ve sent an email to cancel my policy and was told not to follow up for two days. I’ve waited more than 2 days now for a call back. Your IFA people are so quick to lie to us and take our money but when we want to cancel we cannot reach you. I want to cancel this policy. Please assist.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Dec 2020, 10:09Dear Naledi N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply24 Dec 2020, 10:09
Official
Dear Naledi N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Dec 2020, 11:56Dear Naledi N,
Thank you for raising your concerns with us. At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the investment terms on the policy and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore you confirmed that you had opted for the policy to be cancelled. The cancellation process was explained accordingly and you confirmed that you were satisfied with the feedback. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Judith MboweniServices Support Specialist Clientele Life
Thank you for raising your concerns with us. At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the investment terms on the policy and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore you confirmed that you had opted for the policy to be cancelled. The cancellation process was explained accordingly and you confirmed that you were satisfied with the feedback. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Judith MboweniServices Support Specialist Clientele Life
Clientele Life's reply24 Dec 2020, 11:56
Official
Dear Naledi N,
Thank you for raising your concerns with us. At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the investment terms on the policy and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore you confirmed that you had opted for the policy to be cancelled. The cancellation process was explained accordingly and you confirmed that you were satisfied with the feedback. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Judith MboweniServices Support Specialist Clientele Life
Thank you for raising your concerns with us. At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has been provided regarding the investment terms on the policy and the exact number of premiums you need to pay to qualify for 100% of the invested value. Furthermore you confirmed that you had opted for the policy to be cancelled. The cancellation process was explained accordingly and you confirmed that you were satisfied with the feedback. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Judith MboweniServices Support Specialist Clientele Life