ZZ
Zoe Z

1 reviews | Active since Apr 2019

01 Mar 2021, 22:14

Annoying calls

I made a quote with Clientele on Sunday evening. I specifically asked them to communicate with me via email. However they keep calling from as early as 7am right through the whole day, its annoying. I dont owe them anything. And I don't have a cover woth them but they acting like debf collectors

0
Replies (2)
Clientele Life
Clientele Life's reply02 Mar 2021, 12:56
Official
Dear Ntombizodwa Z,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply02 Mar 2021, 14:36
Official
Dear Ntombizodwa Z, 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
  
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
  
Siphesihle Rodolo
Service Support Specialist
Clientele Life