cA
cherilee A
1 reviews | Active since Nov 2015
15 Aug 2019, 09:22
Annoying calls
How in heavens name does your company phone me everyday after I have told your agents to stop calling me . This morning 4 calls in a space of an hour and when I answer I have agents having their own conversation in the background before they realise I answered then they hang up.the last call I I scolded the agent and asked to have my name removed from the database and he asked me why mam are we irritating you , seriously I'm sure he felt to annoy me even further because your damn calls wakes up my baby then instead of just removing my name you still have a nerve to ask me are we irritating you , you damn right you are. Remove my name from your calling list
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Replies (3)
Clientele Life's replyOfficial
15 Aug 2019, 10:22 Dear cherilee A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply15 Aug 2019, 10:22
Official
Dear cherilee A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
cA
cherilee A's updateReviewer Update
20 Aug 2019, 11:21Im not sure if this is a joke but I'm still getting these calls every single day since I posted my complaint ,what do you guys not understand,I'm not interested and just want my name removed from the database ,just please stop calling me
cA
cherilee A's update20 Aug 2019, 11:21
Reviewer Update
Im not sure if this is a joke but I'm still getting these calls every single day since I posted my complaint ,what do you guys not understand,I'm not interested and just want my name removed from the database ,just please stop calling me
Clientele Life's replyOfficial
21 Aug 2019, 10:05 Dear cherilee A
The complaint has been investigated and unfortunately we were not able to get hold of you. As per your request we have removed your number from our database. We would like to take this opportunity to apologise for the inconvenience caused in this regard. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. The matter has been escalated to the relevant management team to prevent this from perpetuating. We trust you find the above in order. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely. Compliance Team
The complaint has been investigated and unfortunately we were not able to get hold of you. As per your request we have removed your number from our database. We would like to take this opportunity to apologise for the inconvenience caused in this regard. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. The matter has been escalated to the relevant management team to prevent this from perpetuating. We trust you find the above in order. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely. Compliance Team
Clientele Life's reply21 Aug 2019, 10:05
Official
Dear cherilee A
The complaint has been investigated and unfortunately we were not able to get hold of you. As per your request we have removed your number from our database. We would like to take this opportunity to apologise for the inconvenience caused in this regard. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. The matter has been escalated to the relevant management team to prevent this from perpetuating. We trust you find the above in order. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely. Compliance Team
The complaint has been investigated and unfortunately we were not able to get hold of you. As per your request we have removed your number from our database. We would like to take this opportunity to apologise for the inconvenience caused in this regard. We take pride in our service offering to clients and a review like yours is regarded in a very serious light. The matter has been escalated to the relevant management team to prevent this from perpetuating. We trust you find the above in order. Should you require any further assistance please do not hesitate to contact us directly. Yours sincerely. Compliance Team