AM
Ameen M
1 reviews | Active since Oct 2018
27 Jul 2020, 17:53
Annoying calls
I'm not sure where they did get my number from but i received on a daily base 5 calls or sms's. How more i blocked them how more voices recordings i get. They don't stop. Did they buy a data base from someone where we must complete our details for Covid19???????????? Please stop calling sending sms's
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Replies (2)
Clientele Life's replyOfficial
27 Jul 2020, 19:07Dear Ameen M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we respond to you shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jul 2020, 19:07
Official
Dear Ameen M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we respond to you shortly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jul 2020, 15:31Dear Ameen,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply28 Jul 2020, 15:31
Official
Dear Ameen,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist