MS
Monica S
1 reviews | Active since Jan 2021
23 Aug 2024, 08:01
Annoyed
Clientel is still debiting money from my account. Yes they did contact me after posting my complaint and unfortunately I was on the road and asked if they could call after an hour and that was it. I want my money from when I cancelled in 2022 to date please.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Aug 2024, 14:10Dear Monica S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Aug 2024, 14:10
Official
Dear Monica S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
23 Aug 2024, 15:02Dear Monica S, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply23 Aug 2024, 15:02
Official
Dear Monica S, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano TsoaiService Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
16 Sept 2024, 11:23Dear Monica S, We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that there was no proof of cancellation on record hence the policy continued being active and there would not be a refund of the debited amounts since 2022. Furthermore a copy of the policy documents has been sent to the email address confirmed for you to make an informed decision about cancelling or continuing with the policy. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply16 Sept 2024, 11:23
Official
Dear Monica S, We confirm that we have made contact with you to provide feedback regarding the concerns raised. Please note that there was no proof of cancellation on record hence the policy continued being active and there would not be a refund of the debited amounts since 2022. Furthermore a copy of the policy documents has been sent to the email address confirmed for you to make an informed decision about cancelling or continuing with the policy. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life