Hellopeter
Share Your Experience
NS
Naledi S

1 reviews | Active since Jan 2021

26 Jan 2021, 03:33

Angry person

You guys are ***********. Since last year December you've been debting my account without my consent, I sent you guys 2 emails but never respond now you debited again and this was not authenticated by me. Please cancel this asap and I want my money back!!

0
Replies (4)
Clientele Life
Clientele Life's reply27 Jan 2021, 14:33
Official
Dear Naledi S
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Shanitha Hanuman
Service Support Supervisor 
Clientele Life 

Clientele Life
Clientele Life's reply27 Jan 2021, 18:05
Official
Dear Naledi S, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please respond to the email from our complaints department with an alternative number or a convenient time to call you to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life

NS
Naledi S's update30 Jan 2021, 10:44
Reviewer Update
Good day,

My complaint was resolved kindly and professionally so by Lindiwe Mabizela.

Thanks for your effort in assisting me.

Regards,

Clientele Life
Clientele Life's reply03 Feb 2021, 08:38
Official
Dear Naledi S,
 
Thank you for raising your concerns with us. 
 
We confirm that we made contact with you to provide feedback regarding the concerns raised. 

We have explained the cause of the delay in cancelling your policy and we would like to apologise for the inconvenience you have experienced.
 
Furthermore, we confirm that your policy was cancelled as per your request and the refund was paid on the 29th of January.  
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Lindiwe Mabizela
Service Recovery Specialist 
Clientele Life