1 reviews | Active since Apr 2019
ANGRY, MISLEAD STUDENT (CLIENTELE FIX THIS )
I was recently (March) approached by a Clientele salesperson at Southgate Mall whom bagged me to register on their database but a few days later Clientele debited my account when i returned to the lady she gave me attitude claiming it wasn't her mistake but she'll resolve it for me, but to my 'SURPRISE' the lady went MIA ignoring my calls and texts when i go to their stall she'd command me t return the next day because shes on lunch or shes about to knock off or some lame story. Beginning of this month my account was debited twice by clientele, the lady requested my bank statement which i provided but NO RESPONSE NO EMAIL NO SMS , she provided her managers number but they are not to different. They fail to prove that that my complain has been escalated or a cancellation is underway. I AM SICK AND TIRED OF RUNNING AFTER THESE TWO LADIES, I DIDN'T SIGN UP FOR THIS. Salesperson Lebo ********** , her manager Portia **********
My policy number ********** 13 my Cell number **********
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that the policy has been cancelled as per our conversation yesterday on 17/04/2019.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Consultant
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that the policy has been cancelled as per our conversation yesterday on 17/04/2019.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Consultant
