1 reviews | Active since May 2016
Angry lies to about hospital plan payout
<p>I have been having non stop problems withy clientele regarding my hispital plan i am now sick and tired and I am going to ntake this further if not sorted out. On the 7 april 2016 before I got admitted I called to query my policy since I was never sent these documents. the lady told me I will be paid R30000 if hospilitised for more than 48 hours I was admitted for six days . Clientel pays me R2950 I am fuming I am sick and tired about this. I have been **** to this is false marketing.</p> <p>The Consumer Protection Act (which came into force on 1 April 2011) seeks to protect consumers from unfair business practices, inferior products, and false or misleading marketing. I know my rights as a consumer and I have right to be heard and redressed about this situation.•The Right to Disclosure of Information;<br />•The Right to Fair and Responsible Marketing;<br />•The Right to Fair and Honest Dealing;<br />•The Right to Fair, Just and Reasonable Terms and Conditions. <br /><br /></p> <p>I would like this matter resolved by clientele listening to the phone record.</p>
We would like to apologise for the delay herein.
The sales call was reviewed and it was found that the correct policy information was not explained at sales stage. In this regard we confirm that the Claims Department will contact you urgently. We further confirm that you have accepted our proposed resolution herein.
We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect. We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries.
Regards,
Stephan Groenewald
Compliance
We would like to apologise for the delay herein.
The sales call was reviewed and it was found that the correct policy information was not explained at sales stage. In this regard we confirm that the Claims Department will contact you urgently. We further confirm that you have accepted our proposed resolution herein.
We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect. We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries.
Regards,
Stephan Groenewald
Compliance
