DM
Dorothy M
1 reviews | Active since Jun 2021
10 Jun 2021, 14:22
Angry customer
I have a funeral plan with clientele, I put a claim as my Mom passed away on the 25th of May 2021.I was told to send all documents and I will be paid within 24 hours after they received the documents. I called after 3 days checking how far they are with the claim and I was told that an assessor will call me back, after several follow-ups an assessor is yet to call me. I am so disappointed and angry that this is false advertising on TV to say pay outs are in 24 hours. I can never recommend Clientele to anyone because they are a ****.
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Replies (2)
Clientele Life's replyOfficial
10 Jun 2021, 16:47Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply10 Jun 2021, 16:47
Official
Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Jun 2021, 09:45Dear Dorothy M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor tried to contact you regarding that your claim is paid
Should you require any assistance in this regard please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Claims Department
Clientele Life's reply14 Jun 2021, 09:45
Official
Dear Dorothy M
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions
We confirm that our Claims Assessor tried to contact you regarding that your claim is paid
Should you require any assistance in this regard please feel free to contact us directly.
Yours sincerely,
Yours sincerely,
Claims Department