1 reviews | Active since Jan 2019
Angry Customer
Last year in September received a call from one of the clientele representatives in regards to reinstate my policy that I wanted to cancel. The guy that I spoke to clearly mentioned that should I reinstate the plan they should be no waiting period because it was an old plan I'm just going to continue if anything happened I should be able to claim and it was not said that it would be a 6 months waiting period on the call the. Yesterday I called making a claim after 4 months of making payments and I was advised that I couldn't make the claim because I have 6 months waiting period after reinstating the plan so I won't be able to make the claim. I was promised and reassured by clientele and they just told me that i don't qualify to claim. All I want is for them to give me the 4 months premiums that I already paid if they can't ohnour to what was said on that call. I'm very disappointed with the service I received from clientele and I will cancel that policy I regret the fact that I reinstated that policy. I need you to call me immediately as I'm in a time of loss and you already waisted my time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha HanumanService Support Supervisor
Best regards,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha HanumanService Support Supervisor
Best regards,
Best regards,
Best regards,
