ZM
Zukisa M

1 reviews | Active since Jan 2019

11 Jan 2019, 10:17

Angry Customer

Last year in September received a call from one of the clientele representatives in regards to reinstate my policy that I wanted to cancel. The guy that I spoke to clearly mentioned that should I reinstate the plan they should be no waiting period because it was an old plan I'm just going to continue if anything happened I should be able to claim and it was not said that it would be a 6 months waiting period on the call the. Yesterday I called making a claim after 4 months of making payments and I was advised that I couldn't make the claim because I have 6 months waiting period after reinstating the plan so I won't be able to make the claim. I was promised and reassured by clientele and they just told me that i don't qualify to claim. All I want is for them to give me the 4 months premiums that I already paid if they can't ohnour to what was said on that call. I'm very disappointed with the service I received from clientele and I will cancel that policy I regret the fact that I reinstated that policy. I need you to call me immediately as I'm in a time of loss and you already waisted my time.

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Replies (2)
Clientele Life
Clientele Life's reply11 Jan 2019, 10:51
Official
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha HanumanService Support Supervisor

Best regards,

Clientele Life
Clientele Life's reply18 Feb 2019, 13:00
Official
 Dear  By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.  We have confirmed that the relevant waiting periods were explained accordingly.  We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.  Your sincerely,  Compliance Team 

Best regards,