*********** AND DISAPPOINTING SERVICE!

I really can’t believe the level of service I’ve received from clientele’s agents, each giving me a different excuse as to why there’s been a delay to the encashment I’ve requested. 3 documents were requested ( Certified ID Copy, Signed encashment form a certified bank statement). I sent the documents and still had to call to confirm the receipt of the said documents. I had to wait for 20 minutes every time I called just so they can get my details each time I called. I started the claim on the 3rd of March and still waiting in vain. It’s only best that they remove that “call me back” option because it’s evident that it’s no longer working for I have completed that form numerous times without even getting a single call from them but they call you immediately if you are not their client. The last person I called Wednesday informed me that they just made the payment after having been told that I have submitted two different bank statements because that’s how ILLITERATE they see me. I even went back to my previous encashment documents and I can assure you, the account number or the bank statement is the same. Clarified the issue even though I knew that I have submitted only 1 statement and today I’ve called in again only to be informed that the encashment is still in process! What process would that be because I was informed that payment was made? If you are about to be ******* please inform us so that we can take our businesses elsewhere, where we will be treated with respect and most importantly honesty. I’ve wasted a lot of money calling in only to be fed with unrealistic excuses. I need the money paid into my account urgently!!!!

We are not kids so stop treating us like one, this is our hard earned money. People who requested encashment from last year already have not been paid as yet, what’s with the incompetence? I don’t want anymore apologies for all this inconvenience but money paid into my account, the one I wrote on the encashment form.