WB
Wendy B
1 reviews | Active since Nov 2017
07 Apr 2026, 14:41
************ and devious targeting the most vulnerable
This company targets vulnerable people and ***** their money! My gardener is illiterate and they signed him up for a funeral policy. He received no written information, they never took a phone number - just his bank account details. Clientele take his R200 monthly and when he dies how the heck does the family get the benefits!? He tried to call them but had no luck. When I try and help they say they can't talk to me due to Popi. How can Clientele take advantage of these vulnerable people!!! It is utterly disgusting!!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
07 Apr 2026, 14:55Dear Wendy B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Apr 2026, 14:55
Official
Dear Wendy B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
WB
Wendy B's updateReviewer Update
08 Apr 2026, 10:33Clientele suddenly contact him after this and they have agreed to cancel this policy but told him he will get no money back! R200 pm for him is a lot of money. We will be taking this further as this cannot be within his consumer protection rights! No understand, no correspondence and even now when they called him they would only explain it to him (and he has very little clue what is going on with this policy) and refused to talk to his sister who is helping him. Definitely taking advantage of vulnerable people. I read some of the other reviews - this is not the first person who this has happened to and because they are uneducated they don't know their rights!
WB
Wendy B's update08 Apr 2026, 10:33
Reviewer Update
Clientele suddenly contact him after this and they have agreed to cancel this policy but told him he will get no money back! R200 pm for him is a lot of money. We will be taking this further as this cannot be within his consumer protection rights! No understand, no correspondence and even now when they called him they would only explain it to him (and he has very little clue what is going on with this policy) and refused to talk to his sister who is helping him. Definitely taking advantage of vulnerable people. I read some of the other reviews - this is not the first person who this has happened to and because they are uneducated they don't know their rights!
Clientele Life's replyOfficial
08 Apr 2026, 10:51Dear Wendy B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply08 Apr 2026, 10:51
Official
Dear Wendy B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
WB
Wendy B's updateReviewer Update
16 Apr 2026, 10:52Wow!!! So the "independent" arbitrator says Clientele did nothing wrong - what a surprise!!! Clientele sent a text message to an ILLITERATE person and he "agreed" to the terms of the message by not replying.
I rest my case! Clientele are targeting VULNERABLE individuals! Utterly disgraceful. I will be taking this further!!
I rest my case! Clientele are targeting VULNERABLE individuals! Utterly disgraceful. I will be taking this further!!
WB
Wendy B's update16 Apr 2026, 10:52
Reviewer Update
Wow!!! So the "independent" arbitrator says Clientele did nothing wrong - what a surprise!!! Clientele sent a text message to an ILLITERATE person and he "agreed" to the terms of the message by not replying.
I rest my case! Clientele are targeting VULNERABLE individuals! Utterly disgraceful. I will be taking this further!!
I rest my case! Clientele are targeting VULNERABLE individuals! Utterly disgraceful. I will be taking this further!!