AN INHUMANE NIGHTMARE

This would be an followup complaint about the same policy with Clientele. I made a claim when my father passed away last week. I discovered that the agent who captured the information only included my mother's name on the policy. Fortunately the ID number was my father's. The claim department declared that they will have to listen to the audio when I took the policy to hear what was discussed initially. They called back within 2 days and confirmed that the policy was taken to cover both my parents with my father as the main member.

The second problem was that I had to wait another 2 days to get another person the handle my claim. I sued the App, website and calling the company interchangeably for the following 4 days. Cut the story short, I emailed the documents required. A day later I followed up on it and the consultant helped to upload the files. Another day passed and it's already Friday - the day before the burial, I still have no payout or benefits on the policy. Fortunately, my siblings had access to cash and other means which have to be paid back.

It was an inconvenient and expensive nightmare which defeated the whole point of having the policy to begin with. Clientele really is HORRIBLE on delivery but very good at advertising.

3RD problem is Now I'm also being debited 3 times more than what I was paying according to the package I took and telephonically agreed to. ***!!!! A funeral is supposed to be handled with extra diligence and care to avoid extra stress other than what we're already going through. Sadly it wasn't.