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kM
khomotso M

1 reviews | Active since Jun 2015

26 May 2021, 13:44

Alert ***** ***** ***** *****

I am so shocked, today i see e debit going through my account showing that it is clientele. Firstly i never joined any policy with clientele, weather face to face or over the phone and when i called clientele i am being told i did an application on the 13 May of which i never did. I spoke to Augustine Makapela and he told me that an agent opened my policy. He told me that he will assist in cancelling the policy and also request a refund which will reflect in 15 days. I mean what the hell is this? Where did the agent get hold of my banking details and if its legit why did i not receive any documents or confirmation? I need my money as in today. Dont tell me about 15 days bull****. The reference for the debit is BA*** and the so called ***** policy number is ***

0
Replies (6)
Clientele Life
Clientele Life's reply26 May 2021, 14:02
Official
Dear   k****tso,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation. 

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply26 May 2021, 15:00
Official
Dear   k****tso, 
  
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
  
We confirm that we have contacted you and outlined all your raised concerns. Kindly note that we have confirmed the grace refund process and provided you with the correct turnaround time for the refund. 
  
Please be informed that no further debits are scheduled to go off your account and we would like to sincerely apologize with the level of service received, and assure you that this is not the level of service we aim to offer our clients.
  
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
  
Yours sincerely, 
  
Siphesihle Rodolo
Service Support Specialist
Clientele Life 
kM
khomotso M's update26 May 2021, 15:16
Reviewer Update
I will await the urgent "grace refund" of 5 days
kM
khomotso M's update03 Jun 2021, 13:42
Reviewer Update
Siphesihle as promised of the 5 day refund and 5 days have already passed and i haven't received my money back. You told me that my matter will be addressed with urgency and refund processed in 5 days but nothing is happening.
kM
khomotso M's update08 Jun 2021, 10:16
Reviewer Update
Siphesihle am I now being ignored? 5 days has already passed and i havent receivesld my refund yet? Obviously your calls and you mentioned that i will receive it. Now its over 5 days and still nothing. Why must i struggle to get my money when clientel is the one that de*****ed me? Your customer service is so pathetic and i have realised that more poor people are experiencing ***** from your reviews. Give me my money back clientel
kM
khomotso M's update09 Jun 2021, 11:04
Reviewer Update
I have received my refund. Thank you