DM
Desiree M
1 reviews | Active since Dec 2020
13 Feb 2024, 13:38
***** ALERT!!!!
I signed up for IFA Policy and everything was fine until i noticed that there is money being debited every month for FOUR Different policies under CLIENTELE that i do not have any idea of. What annoys me the most is that, all those policies do not appear on my ACTIVE POLICIES and i never authorize anything. If this is not sorted, then i will have to escalate this matter because i tried calling them and the moment i explained my case, they hung up on me. This is really annoying because it shows that there is something happening internally at Clientele.
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Replies (2)
Clientele Life's replyOfficial
13 Feb 2024, 16:01Dear Desiree M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Feb 2024, 16:01
Official
Dear Desiree M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
14 Feb 2024, 09:21Dear Desiree M, Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted our policyholder to provide feedback and the way forward regarding the concerns raised. Furthermore, we would like to thank our policyholder for the feedback given to us and we highly appreciate it. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply14 Feb 2024, 09:21
Official
Dear Desiree M, Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted our policyholder to provide feedback and the way forward regarding the concerns raised. Furthermore, we would like to thank our policyholder for the feedback given to us and we highly appreciate it. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life