AGAIN!!!! Very, very disgruntled with service received
THIS WAS THE REVIEW I GAVE EARLIER IN THE YEAR
I am writing this review today to hopefully reach people who think, like I did, that Clientele is so wonderful. I have a hospital policy whereby they pay me for the days spent in hospital to help with funds for the days that I wasn't working. I've had this policy since 2008. There was a claim in 2018 where the incorrect amount was paid out and I, as the client, had to fight, lodge complaints and show them that they were in the wrong! Eventually they paid me the full amount. Now again - I was hospitalized and things didn't go according to plan and I ended up staying much longer than anticipated. I now sit with the same scenario as before with the incorrect amount paid out and I again have to fight, lodge complaints and show them they are in the wrong. You can't even speak to the people you're supposed to speak to! Is this really HOW YOU TREAT YOUR CUSTOMERS AND TAKE THEIR MONEY??
THIS IS A NEW REVIEW WITH THE EXACT SAME ISSUE!!!
I was again hospitalized from 29 July - 30 August. Clientele AGAIN paid the wrong amount and paid for 1 day only! They didn't even look at the comments from my previous claim - which was a HUGE issue and ended up at the Ombudsman. I've won the fight and they admitted they were in the wrong. Now EXACTLY the same issue!! You can't even speak to the person who was assessing your claim. WHEN ARE YOU GOING TO LEARN CLIENTELE????
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is currently being reviewed. The Turn Around Time for the review was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is currently being reviewed. The Turn Around Time for the review was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
I can with all honesty say that you guys did rectify the mistake on your part. I've been with Clientele since 2008 and know from experience (except the last 2 claims) that you guys deliver what you promise!
Thanks again to you Nadia and the Clientele team...
I can with all honesty say that you guys did rectify the mistake on your part. I've been with Clientele since 2008 and know from experience (except the last 2 claims) that you guys deliver what you promise!
Thanks again to you Nadia and the Clientele team...
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader Clientele Life