Again, Very Unhappy
I'm once again very disgruntled by Clientele! I've been in hospital for 6 weeks and have handed all the necessary documentation and motivations in for my extended stay in hospital. Clientele let me know that the amount payable is more than they can pay and has sent it to the reinsurers. It's now more than a week and still no word from them! I was unable to work while in hospital and the bills keep piling up with no means to pay them. It's the reason why I took out the policy to compensate me for the days in hospital
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Replies (4)
Clientele Life's replyOfficial
17 Dec 2025, 09:32Dear Cilliers R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply17 Dec 2025, 09:32
Official
Dear Cilliers R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 Dec 2025, 08:38Dear Cilliers R,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Refiloe Mochaka) was in contact with you regarding the progress of the claim and will provide further feedback as discussed.
Should you require any further assistance in this regard please feel free to contact us again.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Refiloe Mochaka) was in contact with you regarding the progress of the claim and will provide further feedback as discussed.
Should you require any further assistance in this regard please feel free to contact us again.
Clientele Life's reply18 Dec 2025, 08:38
Official
Dear Cilliers R,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Refiloe Mochaka) was in contact with you regarding the progress of the claim and will provide further feedback as discussed.
Should you require any further assistance in this regard please feel free to contact us again.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Refiloe Mochaka) was in contact with you regarding the progress of the claim and will provide further feedback as discussed.
Should you require any further assistance in this regard please feel free to contact us again.
's updateReviewer Update
18 Dec 2025, 08:47Thank you very much - the claim was paid
's update18 Dec 2025, 08:47
Reviewer Update
Thank you very much - the claim was paid
Clientele Life's replyOfficial
22 Dec 2025, 16:11Dear Cilliers R,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
Clientele Life's reply22 Dec 2025, 16:11
Official
Dear Cilliers R,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. Please do not hesitate to contact us should you have any further queries. Yours sincerely,
Market Conduct